Frequently Asked Questions

Who can sign up for the HUB?

Anyone working as a Health Care interpreter is welcome!!! Those that comply with the following requirements will have the opportunity to have their profile accessible to agencies:

60 hrs training
Background Check
HIPAA training & Certificate

Will I get more work if I sign up with the HUB?

We cannot guarantee any volume of work; however, signing up with the hub will give you more exposure to other agencies looking for interpreters, which may result in more volume of work and exploring other work opportunities.

Why are you asking for a background check?

Per the Oregon Health Authority, all Health Care Interpreters must have a recent background check report.

Why do I need to provide proof of vaccinations?

Immunizations provide protection to individuals that work in a medical environment where exposure to certain diseases could be a risk. Vaccines protects the health care interpreter and the patients from exposure to diseases.

What do I do if I don’t have vaccination records available?

You can go to a local clinic, hospital or pharmacy and inquire about vaccinations. In addition, OHCIA occasionally partner up with local organizations that will give discounts on vaccines, reach out to us to inquire about it.

Where to get copy of vaccinations records?

You might want to ask your general doctor, or even check with recent legal documents that could have been presented to INS if you are a naturalized resident or citizen.

What is the OIG Exclusion list and List of Excluded Individuals/Entities (LEIE)?

OIG’s List of Excluded Individuals/Entities (LEIE) provides information to the healthcare industry, patients and the public regarding individuals and entities currently excluded from participation in Medicare, Medicaid and all other Federal healthcare programs. Individuals and entities who have been reinstated are removed from the LEIE. To learn more, visit their website at

What do I do if I forget my password and I need to reset it?

In the login page of the portal, you will find the link/option “Forgot your Password?” below the SUBMIT button, that will allow you to reset your password. After this first step, you will receive a notification in the email address that you provided when first created your profile. Click on the link provided in that email and follow instructions accordingly.

Who do I call or contact if I have questions about getting Qualified or Certified?

If you have questions about the process of becoming a Qualified or Certified Healthcare Interpreter, you should visit the Oregon Health Authority - Office of Equity and Inclusion’s website HERE . They have information about requirements, application, background check, renewal and much more.